Gainsight Customer Success Platform

Product Overview
Gainsight's Customer Success Platform is a powerful solution in Customer Lifecycle Management. Get a deeper understanding of your customers. Drive impactful conversations with your customers with access to data from your CRM, service desk, usage tracking software, financial systems and survey tools, all in one place. Enhanced workflow and collaboration to drive greater productivity by effectively managing customer risks, opportunities, and key events.

• Get complete visibility across multiple dimensions of customer engagement.
• Deliver a personalized unified experience to your customers.
• Prepare for customer meetings and internal discussions in minutes.
• Track success by monitoring progress in a management dashboard.
• Develop, collaborate, track and realize strategic plans for your customers.
• Execute with precision by managing activity and coordination across objectives and teams.
• Customer Goals enables cross-functional teams to collectively capture, track, and report on customer goals to drive collaboration and showcase value.

Increase growth by maintaining higher level of success with current customers, and create Success Plans that provide you and your team full visibility and control over your tasks.