grasp

Product Overview
Grasp, formerly known as Casengo, is an enterprise customer service tool that features one team inbox for every customer-facing channel. Grasp is the central hub for inbound email, chat and even social media posts. Your team productivity improves, and with a single inbox all channels, it's customer's choice how they want to engage with you. The grasp platform helps customer support managers to easily setup groups containing channels and employees with different responsibilities or skills.

• Connect live chat, email, WhatsApp, Facebook Messenger in one multichannel inbox.
• See a real-time, multi-channel queue at all times so you know which customers are still waiting for an answer.
• Customize a set of quick replies so that you can respond automatically, personally, consistently and rapidly.
• Any team member, supplier or partner can participate with an email address.
• Share knowledge within your team with the built-in knowledge base.
• Set up a smart self-service process and reduce repetitive questions.