IBM Interact is a real-time interaction management solution that uses current behavior, historical profile data, marketer defined rules and logic, and cognitive self-learning to provide the optimal communication during customer interactions. The solution automates personalized, omni-channel marketing strategies across inbound touchpoints, including websites, mobile, call centers and kiosks.
With IBM Interact, marketers can personalize, in real time, the experience of customers interacting with websites, call centers and other inbound marketing channels.
No technical expertise required
No Training Offered