No matter how hard you try there is no way to avoid the issues from appearing in customers' "My Account" area or during the checkout. And having a considerably big database it is hard to manage all the inquiries if there are some. Since the admin has to ask for a password or any other additional data and then manually log in to customers' accounts, detect the issue and solve it. It takes some time. Magento 2 Log as Customer extension allows admin to log into customer's account in just one click without a password not changing any authentic data. This significantly reduces the time spent on this process before. Besides, the faster admin logs in the faster he identifies and solves the issue. Moreover, there is an Entrance Log in this extension, so that the information about every entrance is stored there. That allows to keep track of the logging in process.
The module operates exclusively withing the Magento instance, no customers' data is gathered, stored or distributed, so there is no GDPR policy violation.
Magento 2 Login As Customer Extension installation could be done in 2 different ways: Individual - customer installs the module himself via Composer or using the archive and FTP ( There is a step-by-step guide provided) and Magefan Installation - customer can buy the Installation service.
Some technical expertise required
Email, Live Chat, Telephone, Onsite, Video/Text Resources
Marketing Function ProductivityFor Use By
Company Type B2B
Company Size Any size
Geographic Scope Multi-national
Market/Industry Specialization No market specialization