Product Overview
Ezra is a digital assistant that navigates your information universe so that customers and internal staff can easily have their questions answered irrespective of which system the information is stored in. Ezra is also a cat. Really. Ezra facilitates a natural language conversation from the moment your customers or staff engage across common touchpoints such as Email, Skype, Facebook Messenger and your Website or Intranet. A guided interaction process allows customers to quickly get answers and recommendations without spending time navigating through the website, or sitting on hold. An integrated Power BI model provides immediate insight to commonly asked questions, measuring the success rate of correct responses provided by Ezra. Staff can very quickly determine how and why customers and / or internal staff are interacting with Ezra, insight which then allows the flexibility of tailoring more meaningful content, and tagging existing content in the knowledge base more effectively.
By automating common customer services processes, Ezra can generate leads, and present clear calls-to-action.
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