Talisma Service

Product Overview
Talisma's complete suite of communication tools enables help service agents to interact with customers by phone, Web, email, live chat, co-browsing, and instant messaging, while the system easily updates the current record of all customer communications.

• Talisma CRM's depth of features and functionality provides clear insight into customer histories and preferences, enabling customer service agents to resolve issues that much faster and accurately.
• Talisma Service has been built with the explicit objective of providing a unified view of customer communications across all service channels: phone, self-service, Web forms, email, chat, phone, SMS, print, in-person visits, and more.
• Talisma Service is built on top of an enterprise-class platform infrastructure that provides the sophistication and scalability required for Talisma Service to grow with your organization's needs.

Unified multi-channel customer service experience together with rules and workflows to automate business processes.