Company Overview
Focused on maintaining high levels of customer service, Envision is a global provider of products and services that enable contact centers to find the "Voice of the Customer" through phone calls, social media, chat room and email.
Click2Coach is a workforce optimization solution designed to improve agent effectiveness immediately with targeted, customized coaching of agents at exactly the time and place it will do the most good. Click2Coach strives to transform every interaction into lasting customer relationships. By reviewing recorded voice and screen interactions with customers, Click2Coach can help users identify trouble areas that need improvement as well as keywords/phrases that are trending. The program also summarizes the quality monitoring score, agent adherence, back-office activity, speech analytics, and customer survey results into one performance score to help improve agent effectiveness.
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