Heap can identify site visitors in detail and keep track of their unique activities across sessions, monitoring where they go and what they do, when they drop out of the process and when they return. Every report in Heap is real-time, no need to wait for insights, and no need for pushing code.

Heap’s Journeys is a visual map of the paths users take through your product - a map that includes numbers and conversion rates for every single user path and sub-path. Journeys combines many features into an integrated workflow, including visual maps, data science, and integrated session replay. This gives teams the power to understand everything users do on their site or product. With Journeys, teams no longer have to choose disconnected tools or incomplete knowledge. Nor do they need to settle for not knowing which improvements will most impact the business.