Company Overview
Inova Solutions provides contact center performance management solutions that help improve service levels through the use of actionable, real-time metrics and consolidated reporting.
Inova Desktop Presenter is a contact center dashboard that delivers real-time metrics directly to agent desktops and laptops. It’s an ideal choice for remote contact center agents or where wallboard or digital displays are not possible due to limited space or lines of sight.
Performance Tracker is a web-based, call center dashboard that delivers relevant metrics from both call center and enterprise data sources to highlight the call center’s overall performance at any given moment.
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