Talkdesk provides enterprise-level call center software. The easy-to-use software helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using skills-based routing and other functionalities, callers are routed to the agent most qualified to meet their needs. Talkdesk displays the caller’s name, image, contact information, purchase history, and contact history in the agent’s browser. With real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information.

Talkdesk WEM is a workforce management tool enabling leaders to manage, develop, and engage your agents throughout the employee lifecycle. Efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Features include schedule management and quality management leveraging a streamlined user experience to make supervisors, resource planners and quality analysts more efficient and effective in their roles.