Product Overview
Percept is a virtual agent technology that helps teams automate customer support interactions throughout portal, chat, email, and web channels. Its conversational AI engine analyzes and understands intent, sentiment, context, and profile information to personalize interactions and connects to human experts without losing context. The technology learns from every interaction. By integrating Percept.AI with Jira Service Management, support teams can tailor AI-based virtual agent experiences with no coding required.
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