Product Overview
Emotibot AI Contact Center (AICC) is a call center platform equipped with the capabilities of full-duplex voice recognition, voice emotion, dialogue system with contextual and multi-turn capabilities, real-time knowledge recommendation for CSR, and an automatic user profile generation system. Emotibot AICC consists of Smart IVR, Speech and Dialog Quality Inspection, CSR Assistant, Customer Profile Generator, Phone Bot for automatic outbound call, CSR Training Bot, and An Insight System.
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