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Product Overview
Five9 is a cloud-based contact center software provider offering omnichannel communication, AI-powered tools, and workforce optimization solutions. It provides inbound and outbound voice capabilities, digital engagement channels, IVR, ACD, and integrations with CRM and UC platforms to enhance customer experience and agent productivity.
Five9 cites customer service as a business’ constant value proposition, achievable without costly infrastructure with Five9’s flexible, scalable and affordable call center platform. Increase sales to new customers, upsell to existing customers and improve efficiencies.
With rich media controls, customers can send and receive digital content such as images; documents; video; audio; and buttons to link, reply, post back, and add a location when using Five9 digital experiences powered by Five9 Digital IVA and Five9 Messenger.
No technical expertise required
Instant
Marketing Function Channel Marketing, Customer Engagement and Retention, Productivity
For Use ByCompany Type B2B, B2C, NPO, GOV
Market/Industry Specialization No market specialization
Current / Past Customers Citrix, TMone, NetSuite, Senior Health Solutions, Englishtown, Fast Fix 123, American Support, NexRep, Medical Alert, The Shipyard, Innovative Vision, OnBrand24, NJ 2-1-1, Sentinel, DirectBuy
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