Product Overview
Freshdesk Messaging (formerly Freshchat) is a messaging product that helps businesses better communicate with their customers. Freshdesk Messagingenables businesses to target visitors with highly contextual messages to increase engagement and thereby conversions. Once the end-user responds, an intelligent bot screens and qualifies leads effortlessly before bringing in a sales rep. This information is auto-synced into the CRM, providing context for sales reps and enabling intelligent conversations.
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