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San Bruno, California, United States
Company Overview
Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales and Freshcaller. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers.
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Products and Services


Freshcaller is call center software for startups and small teams.
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Freshchat by Freshworks is a messaging product that helps businesses better communicate with their customers. Freshchat enables businesses to target visitors with highly contextual messages to increase engagement and thereby conversions. Once the end-user responds, an intelligent bot screens and qualifies leads effortlessly before bringing in a sales rep. This information is auto-synced into the CRM, providing context for sales reps and enabling intelligent conversations.
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Freshdesk is an easy to use, full featured CRM for businesses of all sizes. It's highly customizable, integrates with other popular platforms and is built to boost customer satisfaction.
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Freshsales builds upon the CRM functionality of Freshdesk with the addition of sales enablement features, such as sales campaigns, lead scoring, integrated phone center functions, integrated email tracking and event analytics. The platform unifies the sales team, including field sales, enabling team leaders to collaborate with on tasks, see scheduled meetings or demo appointments with prospects and customers, and get email alerts. Get complete visibility of the sales pipeline, see how many deals are in each stage, sort and filter by their expected close date, and make smart decisions to guide actions and move them up the sales ladder.
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Freshservice is a software asset management platform. Set up simple automation functions in your online IT asset management tool as well as leverage the built-in capabilities to handle all your manual efforts. Prioritize, categorize, assign and close tickets.
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Freshsuccess customer success management platform delivers an integrated customer view for marketing, sales, support and success professionals. Freshsuccess enables all go-to-market teams to leverage unified, holistic data of both accounts and contacts yielding the most up-to-date account activity and health information to identify accounts that are either at risk or ready to buy more goods and services.
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Great recruiters know how to find great candidates. It’s all the other things they need help with. That’s where Freshteam comes in. With Freshteam, make recruiting your primary focus. Take control of your day: engage with candidates, collaborate with a hiring team, build a candidate database, and make data-driven decisions.
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Freshworks Unified Marketplace Platform

Freshworks Marketplace allows allows companies and developers to easily build apps that give access to a 360-degree view of customer information. The marketplace platform also provides a simple interface for customers to easily browse, try and install trusted applications with one-click. Currently, Freshworks is a leading provider of cloud-based customer engagement software.
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Glowboard is a testimonial widget to influence your website visitors and convert prospects to customers.
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Hotline (formerly Konotor) is the in-app customer engagement platform from Freshdesk. Hotline is designed to solve the unique challenges faced by mobile app creators, featuring everything needed to support customers using your app, from within the app itself. These features include in-app chat, proactive engagement, FAQs, custom channels, automated replies, bulk actions, canned responses, shortcodes and more. Hotline helps you drive adoption and business by letting you create visually rich marketing campaigns, and send them to the right user at the right time.
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