Company Overview
Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales and Freshcaller. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers.
Freshdesk is an easy to use, full featured CRM for businesses of all sizes. It's highly customizable, integrates with other popular platforms and is built to boost customer satisfaction.
Freshdesk Messaging (formerly Freshchat) is a messaging product that helps businesses better communicate with their customers. Freshdesk Messagingenables businesses to target visitors with highly contextual messages to increase engagement and thereby conversions. Once the end-user responds, an intelligent bot screens and qualifies leads effortlessly before bringing in a sales rep. This information is auto-synced into the CRM, providing context for sales reps and enabling intelligent conversations.
Freshmarketer is an all-in-one conversion optimization suite with tools for heatmaps to analyze customer behavior, easy-to-use visual editors, and tools to target specific visitors who match a set of characteristics or behavior and get conversions from right group of people. Engage with your website visitors by conducting polls. Customize the poll widget with the easy-to-use color palette to match your website’s theme.
Freshsales builds upon the CRM functionality of Freshdesk with the addition of sales enablement features, such as sales campaigns, lead scoring, integrated phone center functions, integrated email tracking and event analytics. The platform unifies the sales team, including field sales, enabling team leaders to collaborate with on tasks, see scheduled meetings or demo appointments with prospects and customers, and get email alerts. Get complete visibility of the sales pipeline, see how many deals are in each stage, sort and filter by their expected close date, and make smart decisions to guide actions and move them up the sales ladder.
Freshservice is a software asset management platform. Set up simple automation functions in your online IT asset management tool as well as leverage the built-in capabilities to handle all your manual efforts. Prioritize, categorize, assign and close tickets.
Great recruiters know how to find great candidates. It’s all the other things they need help with. That’s where Freshteam comes in. With Freshteam, make recruiting your primary focus. Take control of your day: engage with candidates, collaborate with a hiring team, build a candidate database, and make data-driven decisions.
Freshworks Marketplace allows allows companies and developers to easily build apps that give access to a 360-degree view of customer information. The marketplace platform also provides a simple interface for customers to easily browse, try and install trusted applications with one-click. Currently, Freshworks is a leading provider of cloud-based customer engagement software.
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