Product Overview
Conversational Concierge is a Chatbot Platform enabling brands to deliver intelligent, personalized, on-brand support to customers across channels. Intelligent Q&A with advanced artificial intelligence and natural language processing delivers fast and accurate resolutions to customer inquiries. Custom automations handle multi-step workflows such as returns, refunds, cancellations, upgrades, and more. Intelligent routing guides customers to the optimal channel or agent at the right time, based on context or persona ensuring a seamless, omni-channel experience.
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