yellow.ai

Product Overview
Yellow.ai is a conversational CX Automation platform that combines the power of human intelligence and AI, with active learning to deliver on-demand customer experience at scale. With Yellow.ai users can build delightful customer relationships, boost customer engagement, improve cross-channel customer conversions, turn employee potential into performance, and reduce bottlenecks with AI-driven ITSM automation. Utilize text on 35+ channels, including websites, apps, WhatsApp, Apple Business Chat, messaging, email, and more, and utilize Voice to build inbound and outbound voice automation workflows across IVR, Alexa, Google Assistant, and more.

• Bot Studio: Build emotionally intelligent assistants
• Agent Assist Dashboard: Use the best of AI and human intelligence
• Campaign Management: Increase revenue and conversions
• Smart Analytics: Customer insights to enhance business strategy
• Dynamic Conversation Designer: Design and launch conversations in minutes with Generative AI

• Highly efficient NLP
• Actively learning chatbots
• Document insights engine – Use data to make your IVAs smarter
• Multilingual