The Totango Customer Success Center combines big data analytics with powerful segmentation and predictive tools to help companies pinpoint customers who need attention, spot opportunities for upsell, and then manage touchpoints with customers to drive productivity and scale for customer success teams.

Zoe is a conversational interface (chat-bot) that allows every employee to participate in customer success. Through a natural language, conversational interface (chat-bot), Zoe democratizes access to all dimensions of customer data to everyone within the company, and is leveraged through an integration with Slack.