Product Overview
eGain Knowledge Hub™ is knowledge management software that guarantees quality customer service by infusing your customer service agents with knowledge. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. The customer service knowledge software unifies in it many knowledge management tools, like content management (CMS), search, artificial intelligence, workflow management, knowledge analytics, and others. eGain’s mature knowledge base software enables both novice and expert agents to find answers, easily and efficiently.
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