KANA Enterprise

Product Overview
Built on context-aware service oriented architecture (SOA), KANA Enterprise delivers a powerful and adaptable customer service platform that surfaces a series of knowledge-infused processes and capabilities through multiple channels so organizations can deliver customer experiences that count.

• From fast answers out of the knowledge base to easy apps for communicating service issues, KANA Mobile Experience optimizes the service experience for customers on the go.
• KANA Agent Experience is designed to make every agent the best. Contact center agents navigate all resources in a unified desktop with a 360-degree view of the customer across channels. Guided contextually to information and answers, agents are more productive and the customer journey stays right on target.
• KANA Social Experience makes social media an integrated and strategic part of the customer experience.
• Whether customers are shopping, looking for information or for assistance,Web Experience makes online service targeted and efficient—a good experience from any device.

End-to-end control. Customer-to-brand satisfaction