Smaply

Product Overview
Smaply – the cutting-edge software for journey mapping with increased flexibility, customizability, and Journey Management functionalities. Smaply helps you create customer journey maps and analyze the customer experience, step by step. You can add details of each touchpoint and visualize your customer's journey using images, texts, emotions, KPIs and metrics. Gain insights even faster by providing detail about your pain points, solutions and opportunities,. Keep track, get an overview, and prioritize these in the portfolio graph of your workspace.

• Keep all your journey maps and personas in one place, creating a real hub of insights.
• Make your insights accessible to your team and let them follow the progress and participate.
• Let your team or other stakeholders share feedback and enrich your project with their experience.
• Use pain points, opportunities and solutions in maps as well as in your portfolio graph, to gain insights even faster.
• Standardize your maps through templates so they can be used and understood across teams.

Flexible and intuitive editor | Opportunities, pain points and solutions | Portfolio graph | Metrics and KPIs | granular user roles | comments on cards | journey map hierarchies | ISO 27001:2022 | SOC2 | GDPR | SSO | hosting on dedicated instance | Coaching & training | real-time collaboration | export functionalities | Journey Performance Indicator