Product Overview
Ipiphany gives you an AI Powered Customer Insight that helps you understand the 'Why'. Read & analyse your unstructured digital feedback & CRM data in minutes to uncover key factors influencing changes in brand or product perception and engagement.
Find out in granular detail issues such as why your NPS score is decreasing, why review site rankings are dropping or why employee satisfaction has changed. Touchpoint Ipiphany can define the root cause, mitigate issues and rank them on business impact giving you key insights into what to action first. The outcomes: increased customer satisfaction and retention, increased business efficiencies, reduced costs.
Empower your organisation to analyse all sources of customer feedback data at speed, so they can improve the customer experience based on what issues are having the biggest impact on business revenue.
Our AI-powered customer analytics software uses Natural Language Understanding (NLU) to empower your teams to easily understand, prioritize, and action customer experience improvements.
Credit Card Not Required
No Auto subscribe after free trial
Trial Period: Customised to business needs
Learn More →Touchpoint Group is PCI DSS and GDPR compliant as well as ISO 27001 certified. All our platforms are tested and audited against the highest security standards worldwide. <br/> <br/> ISO 27001 is a worldwide recognised information security management system which is favoured by those in the banking and financial sector due to its strict controls and regular audit.
https://www.touchpointgroup.com/termsCloud-based Analytics Platform
No technical expertise required
Instant
Email, Live Chat, Telephone, Onsite
Marketing Function Customer Engagement and Retention, Metrics and Insights, Research
For Use ByCompany Type B2B, B2C, NPO, GOV, AGN, CST
Company Size Any size
Geographic Scope Multi-national
Market/Industry Specialization Automotive, Banking, Business Services, Consumer Products, Consumer Services, Financial, Food, Beverage & Tobacco, Investment Banking, Marketing, Mobile, Pharmaceuticals, Real Estate, Research Services, Retail & Wholesale, Specialty Retail, Technology, Telecommunications, Utilities
Startup Friendly Yes
Current / Past Customers Barclays, ANZ, Suncorp, Uber, UberEats, Tortilla, Westpac, JP Morgan Chase