Product Overview
A cloud-based Customer Experience (CX) Management platform that executes and consolidates Voice of Customer (VoC) feedback data in a unified dashboard with an interactive resolution system and analytics reporting function.
Amplify your Voice of Customer initiatives using an experience management platform that converts customer feedback into real-time insights and action across the entire organisation.
Executes and integrates customer experience and feedback in to a case management and resolution system with in-depth reporting functionality.
Touchpoint Group is PCI DSS compliant & ISO 27001 certified. All our platforms are tested and audited against the highest security standards worldwide. ISO 27001 is a worldwide recognised information security management system which is favoured by those in the banking and financial sector due to its strict controls and regular audit.
https://www.touchpointgroup.com/termsA Cloud Based Customer Experience Management Platform
No technical expertise required
Instant
Email, Live Chat, Telephone, Onsite
Marketing Function Automation, Customer Acquisition, Customer Engagement and Retention, Integration, Metrics and Insights
For Use ByCompany Type B2B, B2C, NPO, GOV, AGN, CST
Company Size Any size
Geographic Scope National
Market/Industry Specialization Airline, Automotive, Banking, Business Services, Call Centers, Energy, Financial, Food, Beverage & Tobacco, Insurance, Investment Banking, Marketing, Media, Real Estate, Restaurants, Service, Telecommunications, Utilities
Startup Friendly Yes