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Touchpoint Group

 
Auckland, New Zealand, New Zealand
2000
Company Overview
Touchpoint Group offers a range of solutions designed to drive consumer acquisition and engagement, improve business performance and create stakeholder advocacy for B2C enterprise companies specialising in financial services, insurance, telecommunications, retail and more. Create and implement a strategy that puts your customers & stakeholders at the forefront of your business from their first interaction all the way through to their last. You will improve business efficiencies, reduce operational costs, drive customer satisfaction and retention, and most importantly increase revenue.
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Products and Services

Ipiphany

 
Ipiphany gives you an AI Powered Customer Insight that helps you understand the 'Why'. Read & analyse your unstructured digital feedback & CRM data in minutes to uncover key factors influencing changes in brand or product perception and engagement. Find out in granular detail issues such as why your NPS score is decreasing, why review site rankings are dropping or why employee satisfaction has changed. Touchpoint Ipiphany can define the root cause, mitigate issues and rank them on business impact giving you key insights into what to action first. The outcomes: increased customer satisfaction and retention, increased business efficiencies, reduced costs.
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TRIAL/DEMO

Touchpoint CX

 
A cloud-based Customer Experience (CX) Management platform that executes and consolidates Voice of Customer (VoC) feedback data in a unified dashboard with an interactive resolution system and analytics reporting function.
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Touchpoint MX

 
"Touchpoint MX is an Omni-channel Marketing platform that helps businesses engage customers with unique marketing campaigns. Loyalty, Auctions, Promotions, Surveys, Mobile, Web and Email is what we excel at. If you are looking to reduce churn, retain existing customers and increase your ROI then talk to our friendly staff today. Having many disparate systems and no single source of truth for customers can be a hard task to manage. Touchpoint MX takes care of that issue with ease and efficiency. We are very passionate about what we can do and have helped many businesses grow and succeed by using powerful targeting based on customer behaviours at a fraction of the cost of most other companies."
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Connect with Touchpoint Group