Product Overview
TaskRouter is skills‑based routing API to control contact centers that includes escalation and fallback rules. Route any type of interaction – voice calls, messages, or video calls – with attribute-driven routing. Multi‑tasking workers can specify how many different tasks each agent can handle concurrently, with different limits per channel.
Twilio is reinventing telecom by merging the worlds of cloud computing, web services and telecommunications.
No technical expertise required
Instant
Marketing Function Integration
For Use ByCompany Type B2B, B2C
Company Size Any size
Geographic Scope National
Market/Industry Specialization No market specialization
Current / Past Customers Uber, Home Depot, Coca-Cola