Company Overview
Twilio hosts a telephony infrastructure web service in the cloud, allowing web programmers to integrate phone calls and SMS messages into their applications. Twilio's simple, powerful API minimizes the learning curve required to build advanced, reliable communications applications, and its Pay-As-You-Go pricing model means customers pay for capacity only when they need it, not before.
Authy solves security challenges by handling variables across carriers, devices, locales, and frameworks. with multiple authentication channels like SMS/Voice one-time passcode (OTP); Email one‑time passcode (OTP); API soft tokens (TOTP) and more.
Deliver SMS alerts, notifications, and reminders with Twilio Messaging API. Or, provide customer care through two-way SMS interactions with the Conversation API. Send text messages with a few lines of code to connect channels or continue iterating SMS flows with Twilio’s visual workflow builder, Studio. The Messaging API can also be used to move to MMS, WhatsApp, and more using the same API. Additional channels options with multiparty, multichannel messaging with Twilio Conversations. Or use Twilio's Customer Engagement Platform to connect voice, video, and email.
TaskRouter is skills‑based routing API to control contact centers that includes escalation and fallback rules. Route any type of interaction – voice calls, messages, or video calls – with attribute-driven routing. Multi‑tasking workers can specify how many different tasks each agent can handle concurrently, with different limits per channel.
Twilio Engage is a customer engagement platform designed to optimize customer engagement with real-time, unified customer profiles using the Twilio Segment CDP. Contextual data, flexible workflows, and seamless cross-channel communications empower your teams to engage people in powerful new ways.
Twilio Flex is a flexible contact center solution. Twilio Flex is built so developers can easily create, change, or extend every part of the platform. Augment existing contact centers with new channels, or an intelligent IVR and chatbot—or, move your entire contact center to the cloud. Reach customers with automated text notifications, click-to-dial, preview dialers, or a callback service during peak hours.
Twilio Frontline is a pre-built application with customizable workflows that integrates with any CRM or customer database for sales teams to securely connect with customers. Drive sales efficiency and improve customer outcomes with integrated features like audio notes, message templates, cross-channel SMS and WhatsApp support, voice, and more.
Twilio Segment is a Customer Data Platform delivers real-time data to gain insight into how users interact on any channel and provide relevant context to customer-facing teams. With streamlined data, create a single, holistic view of the customer journey.
The Twilio SendGrid Email API is a flexible API and proprietary Mail Transfer Agent (MTA) to improve email deliverability. It provides deliverability insights, sender authentication, SPF and DKIM, reverse DNS, and dedicated IP addresses with automated queue handling and throttle risk detection.
Twilio Video creates real-time HD video applications. Built on top of WebRTC to allow users to focus on building video applications with custom layouts and virtual backgrounds using APIs and SDKs that work across all major browsers and devices. Integrate video directly into new or existing applications within an enterprise cloud infrastructure.
Twilio Voice builds a voice experience to quickly scale with a wide array of customization options and resources, like Voice SDK. Add on features like Interactive Voice Response (IVR), recording transcriptions, and speech recognition. Ensure calls get answered and secure customers trust by becoming verified with Trust Hub. By becoming a verified caller, you improve the reputation of calls while helping fight unlawful robocalls and caller ID spoofing with SHAKEN/STIR, a fraud fighting protocol mandated by the FCC.
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