Product Overview
Support Answers is a suite of AI-powered customer support solutions that simplifies self-service and streamlines the resolution journey not just for customers who search for information on a business’s website, but also for customer support agents who look for information in their internal portals while guiding customers through troubleshooting. Yext’s Support Answers includes solutions such as, Help Site Search, Case Form Deflection, Agent Desktop Search, SEO for Help Center, In-App Support, and Yext’s Knowledge Base. The Yext Knowledge Graph stores and maps the relationships between your help articles, guides, FAQs, tutorials, product manuals, and other data sources, and brings it all together into a single, unified search experience.
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