Inbenta Case Management accelerates time-to-resolution for your customer support team. Decrease incoming support calls by up to 50% and manage email, social, and chat requests in one system. Inbenta's Case Management can analyze the content of a ticket and provide a series of possible answers from the Knowledge Base’s FAQs so that agents can respond quickly and with the appropriate information.
Inbenta’s Knowledge Management simplifies content creation and analytics to refresh your content strategy. Simplify content creation in the workplace with document and digital asset management that seamlessly integrates with Inbenta’s AI-powered Semantic Search Engine. By solving user problems while they're still on the contact form, you can drastically reduce incoming support tickets. Optimize your content and quality of customer service by leveraging usage reports and analytics to detect potential gaps in your content and discover areas of improvement. Knowledge Management helps you effortlessly create and customize support pages with your own CSS styles, JavaScript code, fonts, and other assets.
Inbenta's Semantic Search Engine uses natural language processing (NLP) to deliver more accurate results by understanding the meaning of customer search queries. Its flexible UI allows you to customize the look and feel of your search experience to adapt to the needs and expectations of your customers.
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