Product Overview
Tryvium Desk an Enterprise collaboration platform fueled with AI chatbots, to transcend difficulty in automating certain IT operations and providing most comprehensive customer experience & services. To go beyond traditional customer services and to expand the voice of the customer, Tryvium integrates MS Teams with markets leading ITSM tools empowering agent’s console with 360-degree view of customer profile and along with their previous ticket history. Tryvium adds value to MS Teams by including features such as a multi-level Visual IVR, Skill groups, Intelligent Routing, Pre-set Business Hours, Holidays, Real Time Translation etc. It also enables you to automate repetitive tasks using a chatbot.
Leveraging Tryvium desk helps customers to engage and connect with the qualified support executive where they provide superior customer services based on the previous ticket history. A real-time dashboard helps supervisors understand contact center metrics, manage bots, manager users/agents and also comes with a rich analytical engine and reports for that number crunching.
• 24//7 Service Availability
• End-to-End Visibility (Insights on service level performance, bottlenecks, team’s performance, etc.)
• Productivity Measurement (Performance monitoring)
• Incident prioritization and routing
• Reduce Mean time to resolve
• Increased auto resolutions
• Improved employee engagement & experience
• Increase self service and automated services
• Reduce cost of service delivery
• Reduce mean time to respond
• Increase ESAT, CSAT, and NPS.
Not specified
Marketing Function Automation, Customer Engagement and Retention, Integration
For Use ByCompany Type B2B, B2C, NPO, GOV, AGN, CST
Company Size Any size
Geographic Scope Multi-national
Market/Industry Specialization Banking, Business Software & Services, Consumer Products, Health Care, Insurance, Private Equity, Software, Technology, Telecommunications, Transportation