Product Overview
Genesys DX is a digital customer engagement product that brings together AI chatbots and human support for always-on engagement. Engage 24/7 on the channels customers prefer, including chatbots, web messaging, live chat, email, SMS, Facebook Messenger, Instagram and more. With Genesys DX, you can always be available across all channels through one integrated system, making it easy for your customers to find answers on their own or for your team to step in when help is needed. Users can also personalize experiences at scale with a 360-degree view of all customer touchpoints and AI-powered insights. You stay a step ahead, taking action in real time to address customers’ needs and guide them towards resolution, which will position your business to win with customer experiences that feel fluid, tailored and efficient.
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