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Genesys

 
Daly City, California, United States
1990
Company Overview
Genesys is the global multi-channel customer experience and contact center solution leader. Our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty
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Products and Services

Genesys Cloud

  (4)
Genesys Cloud is an all-in-one cloud contact center enabling enterprises to deliver personalized experiences on the channel of your customers’ choice. Equip your customers to resolve issues faster with speech-enabled IVR. Natural Language Understanding (NLU) lets your customers interact with your system in a way that feels completely natural. Simplify your customer journeys with conversational voicebots that move freely across interactions and channels. Manage, unify and orchestrate any bot across phone, web chat, mobile messaging and smart speakers. Give customers 24/7 self-serve assistance with artificial intelligence (AI)-powered chatbots.
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Genesys Engage

 
Genesys Engage contact center software supports an enterprise's larger digital transformation initiatives. Unify all voice and digital channels, self-service, work items, and inbound and outbound interactions. Enterprise routing makes the most of automated and assisted engagements. Monitor it all in real time with analytics.
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Genesys Preference Management

 
The Genesys Preference Management solution combines consultative services and a web-based solution to help organizations develop and implement an effective and flexible preference management program that lets customers indicate their communications preferences for desired content, channels, and frequency. The solution can also leverage observed customer behaviors such as language selection, responses by channel, and promise-to-pay follow-through to optimize results and improve the customer experience
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