Product Overview
inQuba CX collects and analyzes customer feedback from multiple data sources including surveys, social media conversations, contact center interactions, email and transactional and financial data. The inQuba platform delivers the right insight to the right person at the right time, ensuring that quick action can be taken, whether engaged in service recovery or proactive management of the customer experience. It is underpinned by a comprehensive analytics capability that allows you to drill deep into the data to reveal meaningful patterns and isolate root causes.
Not specified