Company Overview
CaféX is a WebRTC pioneer that helps companies accelerate business results by engaging customers, partners and employees in new and delightful ways.The company specializes in real-time communication for mobile & web, customer & workforce contextual collaboration, in-app video & live assistance, and visual self-service.
Live Assist for Microsoft Dynamics 365 lets you personalize live assistance from your website and apps with chat, co-browse and video support. Hosted in the Azure cloud, the combined solution embeds real-time customer interaction within the Unified Service Desk and web clients for Dynamics 365. The immersive solution extends in-app live assistance to customers, who can interact with service representatives via text chat, co-browsing, click-to-call and face-to-face video collaboration.