Company Overview
USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibility in the way they engage customers across channels.
Metaphor Contact is a cloud-based omni-channel solution that centralizes contact options within one platform. Metaphor’s built-in tools make agents better informed and more empowered while focusing on service as they interact with customers across voice, email, chat, SMS and social channels.
Metaphor Engage is an omni-channel customer engagement platform that integrates the service (web, SMS, social, phone) and backend channels to offer customers a seamless experience.
Metaphor IVR+ is a cloud-based Omni-channel IVR solution that offers highly personalized voice, touch, text and other interaction options. When integrated with other channels in an omni-channel infrastructure, IVR+ is aware of every step in the customer’s journey and ensures a seamless experience.
Metaphor Workforce is a workforce management solution for the contact center. The platform provides a solution for the vital processes involved in customer service including forecasting, scheduling, preference and request handling, communication, intraday management, reporting and performance management.
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