Company Overview
Silicon Valley-based Zoom innovates collaboration with a flagship offering that blends video conferencing, online meetings, group messaging, and a virtual conference room into one easy-to-use platform. Founded in 2011 by experienced leaders and engineers from Cisco and WebEx, Zoom's mission is to make video and web conferencing frictionless.
Zoom brings people together in and out of the office with virtual meeting, video conferencing and screen sharing solutions all in one feature-rich platform. The platform includes Zoom Voice, with support for inbound and outbound calling through the public switched telephone network (PSTN) and seamlessly integrated traditional telephony features will enable customers to replace their existing PBX solution and consolidate all of their business communication and collaboration requirements into their favorite video service. Zoom has released enhancements that will help IT managers better mass deploy, troubleshoot, and proactively monitor their Zoom Rooms.
Zoom Contact Center is an omnichannel contact center solution that’s optimized for video and integrated right into the same Zoom experience. Zoom Contact Center features include real-time analytics to serve companies with insights into agent productivity, call time, waiting times, service level satisfaction, and more.
Zoom Events is an all-in-one platform with the power to produce interactive and engaging virtual experiences, that combines the reliability and scalability of Zoom Meetings, Chat, and Video Webinars into one comprehensive solution for event organizers. Zoom Events also has the ability to produce ticketed, live events for internal or external audiences of any size. Within Webinars, attendees can use reactions. These reactions will be displayed in the bottom-right corner of the main webinar window, visible to the host, panelists, and attendees. Webinar hosts can also customize the appearance of the in-webinar experience by adding a wallpaper behind the video tiles, setting a common virtual background for all panelists, and providing name tags for each panelist.
Zoom IQ for Sales is conversation intelligence software for Zoom Meetings that analyzes customer interactions to surface key insights, actions, and content from sales meetings. This allows sales teams to gain meaningful and actionable insights from their customer interactions to improve seller performance and enhance customer experiences.
Zoom Scheduler makes it easier to share your availability and book appointments with people outside your organization. It works seamlessly with Zoom Meetings and Zoom Mail and Calendar, and integrates with Google and Microsoft 365.
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