Bold360

Product Overview
Bold360, a Genesys company, is a customer relationship management suite that aims to provide one view of all customer touch points as well a unified interface that can handle chat, text, and video. It also offers automation technology to enable customer self-service support and free up agent workflows.

• Engagement tools including live chat, Facebook Messenger and email. Platform updated to support messaging on WhatsApp, WeChat, Facebook Messenger, and SMS Text.
• Easily integrate popular business systems, including Salesforce and Zendesk, to provide that information directly into the Bold360 agent interface, without needing to toggle between applications.
• Help agents respond to commonly asked questions with the ability to create, curate and manage answers.
• Bold360 portfolio now includes Bold360 ai, a conversational chatbot and virtual customer assistant service.