Conversational Cloud, formerly LiveEngage, automates AI-enabled consumer conversations for marketers. Message consumers through the channel of their choice, whether on a website, app, or mobile web, engagements can be set up anywhere and customized. Using self-service resources, Conversational Cloud automates communications over a number of social media platforms, including Twitter, Facebook, Line, WeChat and WhatsApp. The AI-powered dynamic routing and actions capabilities understand a consumer's intent and sentiment, and use this insight to automatically route conversations to the best qualified bot or agent. The Conversation Assist capability provides agents with AI-driven, real-time recommendations for inserting content and bots directly into customer conversations with a single click.
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Marketing Function Customer Acquisition, Customer Engagement and Retention, Metrics and Insights, ResearchFor Use By
Company Type B2B, B2C
Market/Industry Specialization No market specialization
Current / Past Customers Snapfish by HP, UberGlobal
CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management. Marketing teams using CabinetM gain critical visibility and leverage to save time, money, drive revenue, and manage digital transformation. The company has built the industry’s most comprehensive database of over 15,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.Read more ›
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