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Infosys

 
Bangalore, Karnataka, India
1981
Agency Overview
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.
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Products and Services

Infosys Cognitive Email Workbench

 
Infosys Cognitive Email Workbench is an AI-based assisted automation solution that allows clients to eliminate manual resolution and build near-touchless contact centers. It combines the intelligence of AI and Natural Language Processing (NLP), with Blue Prism’s intelligent automation platform and Optical Character Recognition (OCR) capabilities. It also adds skills critical for enabling assisted and unassisted email responses, thereby giving customer helpdesks the flexibility to focus on requests actually requiring manual intervention.
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