Chatmeter is a full-featured reputation management platform for networked brands and national franchises with a special emphasis on local SEO analytics and customer reviews. Chatmeter tracks the chatter across the social web, analyzes customer sentiment, alerts you to complaints and other negative sentiment, and more. The built-in Review Builder service lets you control the conversation online and encourage shoppers to post their experiences online, thereby increasing: reviews, rankings, engagement, and positive brand perception. Chatmeter tools also include competitor monitoring and local listings management.