JRNI is a customer engagement platform that enables companies to interact with customers, online to offline, and across lines of business, while providing a 360-degree view of the full customer journey. Companies rely on JRNI’s AI-driven scheduling engine to engage customers, online to offline, via events, appointments, and queuing to deliver superior experiences.

The JRNI Intelligent Customer Engagement Platform facilitates enduring, consistent and outstanding customer engagements throughout the entire customer engagement lifecycle, at scale. The platform is comprised of a tightly integrated set of modules designed to automate enterprise use cases supporting Event Management, Appointment Scheduling, Virtual & Physical Queue Management and, Advanced Reporting & Analytics.