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Palo Alto, California, United States
Company Overview
Medallia enables companies to capture customer feedback, understand it in real-time, and take action to improve the customer experience (CX).
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Products and Services

Athena Studio

Medallia Athena Studio is an AI analytics solution that enables organizations to create custom AI models and analytics for unstructured data without any coding. Medallia Athena Studio can easily create AI-powered models to better understand what matters most to their customers and deliver personal experiences across all channels. Organizations can build custom models in a simple user interface or get started quickly with a range of pre-trained templates.
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CheckMarket is online survey software. Whether you’re conducting a one-off survey or launching a sophisticated research campaign, CheckMarket is a quick & easy way to gather insights from consumers.
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Medallia Digital Suite

The Medallia Digital Suite is a platform that combines actionable user feedback metrics with complete behavioral data to help organizations understand and optimize digital experiences in real time. With the Medallia Digital Suite, you can increase loyalty, engagement and satisfaction at scale.
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Medallia Experience Cloud

Medallia is a platform for customer experience management. Medallia enables companies to capture customer feedback across a multitude of channels and touchpoints (such as online, social media, mobile, and contact centers), understand it in real-time, and drive action everywhere. Model and instrument every touchpoint via analytic tools and dashboards while driving real-time collaboration and accountability across the company.
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Medallia Experience Orchestration

Medallia Experience Orchestration (MXO) is a platform that helps companies use omnichannel customer insights to understand and personalize what their customers want in order to provide the best experience.
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