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Zendesk

 
San Francisco, California, United States
2007
Company Overview
Zendesk offers a popular cloud-based Customer Relationship Management (CRM) solution for more than 75,000 organizations. Founded in San Francisco in 2007, the company now has locations in 150 countries.
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Products and Services

Explore Enterprise

 
Explore Enterprise is an analytics product that enables companies to analyze real-time data in order to understand changing needs. Leaders can use Explore Enterprise to share relevant insights instantly with other teams and departments, helping them make faster decisions to improve their entire customer experience. Explore Enterprise provides instant insight across Zendesk products including Support, Talk, Chat, Sell and Guide* to provide a comprehensive, unified view of the customer.
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Zendesk Sales Suite

 
Zendesk Sales Suite enables a sales team to quickly send emails with personalized templates, and immediately capture email conversations with leads and contacts. Reps can access everything from a single interface instead of switching between tabs and systems. Reps can build targeted lead lists from a database of 20 million companies and 395 million contacts.
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Zendesk Sell

  (45)
Zendesk Sell is a feature-rich, highly integrable cloud-based CRM that seamlessly works with inbound calling, email and live chat for the ultimate customer support experience. Zendesk is flexible and scalable, with modules that can be turned on as needed including self-help knowledge base and community platforms. The platform supports multiple branded CRMs with a unique tabbed interface, enabling agents to multitask.
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Zendesk Sunshine

 
Zendesk Sunshine is an open, flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives. It’s fast, powerful, and gives you the freedom to build whatever you want.
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Zendesk Support Suite

 
Support Suite enables a brand to have natural conversations with your customers over multiple channels, including email, chat or message. Leverage internal customer contacts with the brand with external information about each customer, enabling you to have more meaningful conversations with each contact.
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