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SAP

 
Walldorf, Baden-Wurttemberg, Germany
1972
Company Overview
SAP is a multinational leader in enterprise business application software and services. In business for more than 40 years, the German company specializes in advanced tools for CRM, ERP, Business Intelligence and many more applications and platforms designed to manage every part of the enterprise. The SAP family of solutions is in use in nearly 300,000 installations in 190 countries. In 2018 SAP acquired experience management platform Qualtrics for $8 billion (U.S.) in cash.
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Products and Services

Clicktools

 
Clicktools, formerly CallidusCloud Clicktools, is a platform that enables any feedback program with surveys, call scripts, and web forms across the entire customer journey. Offer forms and surveys at key engagement points. Automate interactions, for example, by sending follow-up emails based on survey responses. Set up alerts to notify support staff to place an immediate customer care call. Be at your customer’s fingertips with mobile-friendly templates that customers can interact with on any device, whether online or offline.
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Ruum

 
Ruum by SAP translates your business processes into actual project plans – enabling your teams to deliver at their best. Ruum delivers the benefits of project management to everybody in the enterprise. Task management, timelines, file storage and team collaboration – as easy to use as email and with 1 click setup.
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SAP Analytics Cloud

 
SAP Analytics Cloud is an analytics platform for business intelligence and collaborative planning. Its capabilities include tools for business intelligence, planning, and predictive analytics, all in a single solution. Customers and partners can build, embed and extend their own analytical applications for data analysis, planning and prediction with a dedicated software development kit (SDK).
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SAP Ariba Network

 
SAP Ariba Network helps buyers and suppliers from more than 3.6 million businesses, operating in more than 190 countries, discover new opportunities, collaborate on transactions, and grow their relationships. Buyers can manage the entire purchasing process, while controlling spending, finding new sources of savings, and building a healthy supply chain. And suppliers can connect with profitable customers and efficiently scale existing relationships – simplifying sales cycles and improving cash control along the way. The result is a dynamic, digital marketplace, where USD 2.3 trillion in goods and services are traded every year.
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SAP Connected Goods

 
SAP Connected Goods helps companies maximize the value of customer facing IoT products and smart devices.SAP Connected Goods makes it easy to remotely capture and analyze sensor data from connected devices to maximize their business value and impact.Connect IoT devices to your SAP backend systems and turn your physical assets into valuable business objects, with actionable insight and operational intelligence.
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SAP Conversational AI

 
SAP Conversational AI is a chatbot development platform that helps you automate your business processes and improve customer support with AI chatbots. Become the ultimate intelligent enterprise by building powerful conversational agents in a heartbeat. With SAP Conversational AI, you can easily design complex conversational flows fueled by a powerful artificial intelligence.
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SAP Customer Identity and Access Management (SAP CIAM)

 
SAP Customer Identity and Access Management (SAP CIAM) is a platform for customer identity and access for B2B enterprises. SAP CIAM is a solution to secure identity, consent and access control with built-in authorization processes, helping organizations manage customer and partner data. The solutions help clients grant third parties access to first-party data and exchange sensitive or intellectual property without exposing themselves to security, legal and regulatory risk.
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SAP Customer Relationship Management

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The SAP suite of CRM solutions include a comprehensive, flexible and highly customizable toolset that covers a range of needs for sales, marketing, support and professional service professionals. Enterprises select the right-sized CRM modules for total customer relationship management from initial estimates and price quotes to customer service ticketing, on-site support, billing and analytics.
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SAP Data Warehouse Cloud

 
SAP Data Warehouse Cloud an enterprise cloud data warehouse combining data management processes with advanced analytics. Built with SAP HANA Cloud Services, it unites heterogeneous data in one solution, maintaining the security, trust and richness of a company's data. Users can quickly access their entire data landscape and translate it into value in line-of-business-specific spaces with a pay-as-you-go flexible pricing model based on consumption.
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SAP Hybris

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SAP Hybris Customer Experience is designed to enable retailers, resellers, and manufacturers to provide contextual experiences to their customers with an integrated, intelligent and automated content management solution. It facilitates the delivery of dynamic, targeted and consistent offers and messages to customers and their buying needs, regardless of touchpoint. Hybris came to SAP with its acquisition of Gigya.
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SAP Hybris Consent

 
SAP Hybris Consent presents and captures customer consent for terms of service and privacy agreements, including cookie consent and marketing communications. For auditing purposes, consent agreements and consent history are tracked across the customer lifecycle. This information can be synchronized with marketing, sales and service applications.
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SAP Hybris Identity

 
SAP Hybris Identity establishes secure customer registration and login across websites, mobile applications and Internet of Things devices using flexible user authentication options, federation standards, and single sign-on functionality. It captures and stores customer identity data for trusted and personalized digital experiences. Optimized registration flows increase conversion, while the platform helps protect consumers against identity fraud and data theft.
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SAP Hybris Profile

 
SAP Hybris Profile transforms customer identity information, profile attributes and other system data into a single customer view, which can be orchestrated in real time or in batch to virtually any application, service or data warehouse. Organizations can govern all the information in these single customer views throughout the customer’s lifecycle. With the platform — and providing consumer consent and transparency has been granted — SAP customers can analyze data within these single customer views to plan, predict and optimize digital experiences to support sales and services.
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SAP Leonardo Innovation Portfolio

 
SAP Leonardo is the SAP digital innovation system that integrates breakthrough technologies and runs them seamlessly in the cloud. Leonardo offers design thinking methodology and SAP expertise to help you rapidly adopt new capabilities and business models and accelerate your digital transformation. The SAP acquisition of Contextor added expertise in the design and integration of robotic process automation (RPA), which was added to Leonardo's conversational AI technology and document processing capabilities in 2018.
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SAP Litmos LMS

 
The SAP Litmos Learning Management System—usually referred to as an LMS—is a platform that powers training for today’s intelligent enterprise. It’s the engine behind some of the most sophisticated training programs in the world with the capacity to scale to millions of users, a next-gen feature set, and an interface best known for streamlined simplicity and incredible ease-of-use. A cloud-based solution that unifies virtual, classroom, mobile, and social learning, SAP Litmos LMS empowers training departments, sales and service leaders, safety and compliance managers, and HR teams to collaborate, author, globally distribute, and track web-based training courses, as well as schedule and track instructor-led courses. It automates formerly burdensome tasks so that teams can focus their energy on aligning training with the company’s strategic agenda.
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