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Product Overview
iCallify is a comprehensive omnichannel call center software designed to simplify customer communication and boost business efficiency. It empowers organizations with powerful inbound, outbound, and blended solutions, making it a perfect fit for customer support, sales, and BPO operations.
With advanced inbound features, businesses can benefit from multi-level IVR, ACD, skill-based routing, sticky agent, voicemail, and time-based call routing to ensure seamless customer experiences. On the outbound side, iCallify offers multiple dialers – predictive, progressive, power, preview, and auto-dialer – enabling teams to maximize call connect rates and conversions.
Beyond calls, iCallify supports omnichannel engagement with live chat, SMS, WhatsApp, and other digital touchpoints, ensuring customers can connect anytime, anywhere. Supervisors gain real-time monitoring, call whisper, barge-in, dashboards, and detailed reporting for complete visibility and performance control.
Its multi-tenant architecture makes it ideal for enterprises and BPOs managing multiple clients or branches, while flexible APIs and webhooks enable seamless CRM and third-party integrations. Features like number masking, blacklist, call recording, and callback scheduling further enhance reliability and compliance.
Designed with scalability and intelligence in mind, iCallify provides businesses the tools to improve agent productivity, enhance customer satisfaction, and reduce operational costs—all from a single unified platform.
iCallify functions as an all-in-one call center solution enabling businesses to manage inbound, outbound, and blended communication efficiently. It automates call routing with IVR and ACD, improves outreach through predictive and auto dialers, and supports omnichannel engagement via voice, SMS, WhatsApp, and live chat. Supervisors can monitor, whisper, or barge calls in real-time, while agents benefit from an intuitive WebRTC portal with advanced call controls. With features like call recording, number masking, reports, and CRM integrations, iCallify enhances productivity, ensures compliance, and delivers exceptional customer experiences from a single unified platform.
iCallify stands out with its intelligent blend of advanced dialing modes, multi-tenant scalability, and true omnichannel engagement on a single platform. Unlike traditional call center tools, it offers smart routing (skill-based & sticky agent), real-time supervisor controls (whisper, barge-in, monitor), and seamless integration with CRMs via APIs and webhooks. Its flexibility to support inbound, outbound, and blended campaigns—combined with features like number masking, live chat, WhatsApp, and SMS—makes it an all-in-one solution. Designed for both enterprises and BPOs, iCallify ensures enhanced efficiency, compliance, and customer satisfaction while reducing operational costs.
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Marketing Function Automation, Branding, Channel Marketing, Customer Acquisition, Customer Engagement and Retention, Globalization, Integration, Metrics and Insights, Planning, Productivity
For Use ByCompany Type B2B, B2C, NPO, GOV, AGN, CST, CMA
Company Size SMB (100 – 999 employees)
Geographic Scope Multi-national
Market/Industry Specialization Banking, Education, Hospital, Marketing, Real Estate, Retail & Wholesale, Software, Technology, Telecommunications, Transportation, Wholesale
Startup Friendly Yes
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