Tidio

Product Overview
Tidio is an all-in-one customer service and engagement platform with a built-in help desk, live chat, chatbot, and conversational AI agent. The application enables businesses to talk to customers in real time, automate chatbot interactions, and provide grounded, helpful answers via Lyro, Tidio's AI agent. With Tidio, businesses will automate up to 70% of all repetitive communication or engage clients live via chat to boost customer satisfaction, engagement, and actively grow revenue. The customer support suite is tailored towards SMB, but the enterprise-grade AI can be used by businesses of all sizes—as part of Tidio or as a standalone addon for their existent stack.

• Live Chat: Provides immediate, real-time communication with website visitors through a lightweight widget.
• Lyro AI Agent: An AI-powered conversational agent capable of handling up to 70% of common customer inquiries, allowing your team to focus on more complex tasks.
• Flows: A visual automation builder that enables the creation of rule-based chatbots to automate customer interactions and responses.
• Help Desk: A ticketing system that organizes customer inquiries, integrates with various communication channels, and supports efficient issue resolution.
• Multichannel Integration: Supports integration with platforms like Facebook Messenger, Instagram, WhatsApp, and email, consolidating all communications into a single interface.
• Analytics Dashboard: Offers insights into customer interactions and team performance, aiding in data-driven decision-making.
• Customization and Multilingual Support: Allows for widget customization to align with brand identity and supports multiple languages to cater to a diverse customer base.

• Help desk
• Live chat
• Chatbot
• AI agent

Tidio helps businesses improve client service satisfaction, productivity, and grow leads and sales.