Company Overview
Tidio is an AI customer service platform which provides help desk, live chat, chatbot, and AI agent capabilities. Founded in 2013 by Tytus Gołas, it's grown to more than 180 employees, with offices in San Francisco, Szczecin, and Warsaw, Poland. More than 300,000 businesses have trusted Tidio's customer support software.
Lyro is a conversational AI agent and chatbot built for small and medium businesses. Companies can achieve up to 70% resolution rates; with Lyro's product recommendation features, ecommerce stores can increase AOV, improve engagement, and grow sales. Companies in services and acquire leads. All companies can improve their customers overall satisfaction.
Tidio is an all-in-one customer service and engagement platform with a built-in help desk, live chat, chatbot, and conversational AI agent. The application enables businesses to talk to customers in real time, automate chatbot interactions, and provide grounded, helpful answers via Lyro, Tidio's AI agent. With Tidio, businesses will automate up to 70% of all repetitive communication or engage clients live via chat to boost customer satisfaction, engagement, and actively grow revenue.
The customer support suite is tailored towards SMB, but the enterprise-grade AI can be used by businesses of all sizes—as part of Tidio or as a standalone addon for their existent stack.
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