Customer Success

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Definition

Customer Success tools aid marketers is moving customers to an expected, defined definition of a successful outcome. Tools include communications features, tools to stop churn and retain customers.

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Products

By Adoric
Adoric is a platform for customer engagement. Adoric’s algorithm enables customers to show specific messages based on their users' behavior, serving up the right content to make conversions.
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By Akita
Akita is a Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. The solution connects the cloud-based software-as-a-service applications businesses use and aggregates data in real-time. Providing C...
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Audiense Insights transforms how you innovate and make decisions, growing your business through discovering new opportunities and executing relevant personalized experiences, by understanding the audiences that matter to your business.
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Bluenose is a feature-rich customer success platform that helps SaaS businesses manage their customers, develop insights on customer relationships, and keep business processes organized and standardized. Its features include an Early Warning System t...
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Bold360 is a customer relationship management suite that aims to provide one view of all customer touch points as well a unified interface that can handle chat, text, and video. It also offers automation technology to enable customer self-service sup...
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Bolstra is an agile customer success platform that enables B2B businesses to maximize customer lifetime value while reducing churn.
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By Bond
Beautifully handwritten notes, on bespoke stationery, sent from your phone in seconds. Use Bond's iPhone app to write and send handwritten notes as quickly as a text message. Simply compose your note on the app and it will be written, stamped and del...
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By Bond
Sending all of your customers personalized, handwritten notes is as easy as sending an email with Bond's turnkey process and premier account management team. With open rates that near 100%, handwritten notes outperform even the most effective digital...
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ChurnZero is a real-time SaaS platform that helps subscription businesses fight customer churn. The platform integrates with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their cust...
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The Customer Engagement Hub by Pegasystems is designed to facilitate better collaboration between sales & marketing teams, post-sales customer support and customer experience (CX) teams. The comprehensive platform is a customer relationship managemen...
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