Customer Success

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Definition

Customer Success tools aid marketers is moving customers to an expected, defined definition of a successful outcome. Tools include communications features, tools to stop churn and retain customers.

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Products

By ADARA
Customer Experience Optimization is a personalization tool designed to help travel brands capture greater market share, engage more valuable customers, and drive direct bookings and greater yields through the power of personalization. This people-bas...
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By Adoric
Adoric is a platform for customer engagement. Adoric’s algorithm enables customers to show specific messages based on their users' behavior, serving up the right content to make conversions.
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By Akita
Akita is a Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. The solution connects the cloud-based software-as-a-service applications businesses use and aggregates data in real-time. Providing C...
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Astute Knowledge is a smart consumer engagement software that drives customer loyalty through a blend of leading technologies that eliminate friction during every interaction.
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Audiense Insights transforms how you innovate and make decisions, growing your business through discovering new opportunities and executing relevant personalized experiences, by understanding the audiences that matter to your business.
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Bluenose is a feature-rich customer success platform that helps SaaS businesses manage their customers, develop insights on customer relationships, and keep business processes organized and standardized. Its features include an Early Warning System t...
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Bold360 is a customer relationship management suite that aims to provide one view of all customer touch points as well a unified interface that can handle chat, text, and video. It also offers automation technology to enable customer self-service sup...
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Bolstra is an agile customer success platform that enables B2B businesses to maximize customer lifetime value while reducing churn.
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ChurnZero is a real-time SaaS platform that helps subscription businesses fight customer churn. The platform integrates with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their cust...
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Dramatically increase contact and lead conversion rates with Convoso’s omnichannel contact center software. Our predictive dialer with superior recycle logic—combined with lead management automation—empowers outbound contact centers to move more lead...
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