Customer Communications Management

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Definition

Customer Communications Management includes web-based tools that assist marketers in providing consistent, on-brand and on-message communications. Tools manage aspects of the process, including creation, delivery and metrics. 

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Products

Conversational Cloud
By LivePerson
Conversational Cloud, formerly LiveEngage, automates AI-enabled consumer conversations for marketers. Message consumers through the channel of their choice, whether on a website, app, or mobile web, engagements can be set up anywhere and customized. ...
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Demandforce
By Demandforce
The Demandforce is a software-as-a-service application targeting small business that connects businesses to consumers via email communications, text messaging and online services. As of April 2012, Demandforce is part of the Intuit family.
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Doxim Customer Communications Management Platform
By Doxim
The Doxim CCM platform is an integrated SaaS solution that empowers clients to create and deliver business-critical documents and omnichannel personalized communications, engaging customers throughout the entire lifecycle. From acquisition to ongoing...
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Freespee Conversation Cloud
By Freespee
Freespee is a customer communication platform that allows businesses and their website visitors or app users to talk in real-time via any interface, typed or spoken. The Conversation Cloud enables online businesses to see their website visitors and ...
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GIP
By Gupshup
GIP, or Gupshup IP Messaging Service, is an IP-based messaging channel. GIP offers advanced features including the ability to send messages with rich media (images, audio, video, documents, etc.), structured cards and interactive buttons. It also ena...
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Jojka
By Jojka
Jojka is an interactive communication platform that helps businesses and organizations efficiently communicate with customers and employees. Create profitability, increase customer loyalty, and communicate on customer terms with SMS text messaging.
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Kofax Customer Communications Manager
By Kofax
Kofax Customer Communications Manager enables users to create relevant, accurate, and highly personalized content, delivered in both paged (e.g. print or PDF) and non-paged formats (e.g. email, HTML, and XML).
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Messenger Communication Platform
By MessengerPeople
The Messenger Communication Platform from MessengerPeople is a solution for successful customer communication via messenger apps. Offer your customers the option of contacting you over the leading global messaging apps, including WhatsApp, Apple Busi...
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OmniOMS Customer Communication Management (CCM) suite
By Newgen Software
Newgen offers a comprehensive Customer Communication Management suite that can be used to create, personalize, and deliver consistent communications across multiple channels. It enables businesses to gain maximum traction from every customer interact...
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Scriptura Engage
By Inventive Designers
Scriptura Engage is a digital-first customer communications management (CCM) solution that helps organizations to execute their communications strategy. It allows you to design and deliver personalized communications across all channels: print, email...
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CabinetM helps modern marketing and sales teams manage the technology they have and find the tools they need. The CabinetM marketing technology management platform enables full lifecycle support around technology discovery, qualification, implementation, and management. Marketing teams using CabinetM gain critical visibility and leverage to save time, money, drive revenue, and manage digital transformation. The company has built the industry’s most comprehensive database of over 15,000 marketing tools across 500+ categories, and currently has the largest set of marketing stack data as a result of hundreds of marketing stacks that have been built and are being managed on the platform.

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