Customer Communications Management

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Definition

Customer Communications Management includes web-based tools that assist marketers in providing consistent, on-brand and on-message communications. Tools manage aspects of the process, including creation, delivery and metrics. 

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Products

Conversational Cloud, formerly LiveEngage, automates AI-enabled consumer conversations for marketers. Message consumers through the channel of their choice, whether on a website, app, or mobile web, engagements can be set up anywhere and customized. ...
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The Demandforce is a software-as-a-service application targeting small business that connects businesses to consumers via email communications, text messaging and online services. As of April 2012, Demandforce is part of the Intuit family.
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Freespee is a customer communication platform that allows businesses and their website visitors or app users to talk in real-time via any interface, typed or spoken. The Conversation Cloud enables online businesses to see their website visitors and ...
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By Jojka
Jojka is an interactive communication platform that helps businesses and organizations efficiently communicate with customers and employees. Create profitability, increase customer loyalty, and communicate on customer terms with SMS text messaging.
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By Kofax
Kofax Customer Communications Manager enables users to create relevant, accurate, and highly personalized content, delivered in both paged (e.g. print or PDF) and non-paged formats (e.g. email, HTML, and XML).
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The Messenger Communication Platform from MessengerPeople is a solution for successful customer communication via messenger apps. Offer your customers the option of contacting you over the leading global messaging apps, including WhatsApp, Apple Busi...
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Newgen offers a comprehensive Customer Communication Management suite that can be used to create, personalize, and deliver consistent communications across multiple channels. It enables businesses to gain maximum traction from every customer interact...
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Scriptura Engage is a digital-first customer communications management (CCM) solution that helps organizations to execute their communications strategy. It allows you to design and deliver personalized communications across all channels: print, email...
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By Zenvia
Zenvia is a platform for customer communications enabling sales, marketing and customer service through WhatsApp, enabling the sending of notifications, management of service queues, creation of chatbots, integration with other systems, automation of...
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