Speech Analysis

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Definition

Speech Analysis, sometimes called Audio Mining, is primarily a call center function carried out by software designed to analyze real-time or recorded conversations between call center agents and inbound or outbound callers. Speech Analysis covers a variety of technologies designed to detect and track predefined spoken words or phrases. Speech Analysis leads to actionable metrics that show customer satisfaction, agent performance, hold times, hang-ups and any number of other KPIs.

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Products

Crystal is an analytic tool that identifies an individual's personality by analyzing public data. The solution enables users to tailor the language in speech and writing based on the personality insights at the point of need, and help the team actua...
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CX Analytics enables companies to easily interpret and act on all customer feedback with the industry’s most accurate natural language processing, sentiment analysis, and flexible data categorization. Clarabridge’s open platform makes it easy to coll...
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By Etuma
Etuma Customer Experience Analytics is a Voice of the Customer solution that includes both NPS Analytics and Market Research Analytics. Convert high volumes of customer feedback into actionable insight quickly, so that you can react to business issue...
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GetSentiment uses the latest text analytics technology to extract true sentiment from customer interactions.
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By IBM
IBM Social Media Analytics is a Software as a Service (SaaS) solution that helps organizations understand and act upon the social media impact of their products, services, markets, campaigns, employees and partners. The solution analyzes billions of...
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By Infegy
Infegy Atlas is a sophisticated suite of social media monitoring tools that reach beyond simple measurements to deliver detailed answers that help market researchers fully understand the drivers, implications, and thematic nuances within consumer con...
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By Invoca
Invoca Signal gives brands the power to listen for and report on keywords and phrases said during any inbound call, providing deeper insights into the sales messaging that closes deals and revealing areas for improvement.
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MK SmartSpeech, powered by Voci's proprietary HyperVox hardware-accelerated speech recognition technology, is designed for smarter call, text and chat analytics across enterprise voice data solutions, call center operations and transcription services...
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Nexidia Analytics platform helps companies gain control over the vast amount of interaction data collected from phone calls, web chat, customer surveys and more. Driven by the powerful Nexidia Neural Phonetic Speech Analytics, the solution organizes,...
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By Verint
Verint Speech Analytics is a contact center solution that can automatically discover words, phrases, categories and themes spoken during calls revealing trends, areas of opportunity and causes for concern. Find out what triggers customer satisfaction...
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