Customer Journey Mapping

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Definition

Customer Journey Mapping tools allow marketers to visualize the process of customers along every touchpoint with the company. Programs offer a variety of map styles, and allow marketers to plug in the interactions customers have with their particular company. 

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Products

By [24]7
[24]7 Customer Journey Analytics is an easy to use SaaS solution that tracks and analyzes the way customers interact with companies making it easier for enterprises to identify and act on complex customer experience issues across the customer journey...
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By [24]7
The [24]7 Personalization solution uses the power of big data and machine learning to deliver highly personalized content and creative across multiple devices and channels. Analyze more clicks, create unique personas, and pinpoint consumer intent for...
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Airship Journeys is a platform to enable marketers to create contextual and personalized customer journeys. Airship enables cross-channel customer journeys with messaging and multi-channel sequences to deliver reach the customer when he or she is rea...
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Adinton's Attribution Marketing Software allows you to analyze the customer journey as never before with cross-device attribution and algorithmic modeling.
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The Snap4that app provides consumers links to specific product info such as how-to-videos, manuals, FAQs, accessories etc. and uploads contact info from the phone to a secure portal that partners can access. The consumer simply scans a barcode inclu...
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Blue Green Analytics is a customer journey mapping tool using visual-first, web and mobile analytics tools. Its patent-pending algorithms and intuitive interface delivers a real-time, visual display of customer journeys—no rows, tables, or data wrang...
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Canopy Labs is a customer journey tool that allows marketers to analyze, segment, and predict any customer journey. Attribute revenue or success to any touchpoint, personalize communications and get reports in real time.
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Publicis COSMOS is a new class of Cognitive Marketing Intelligence for Big Data powered by A.I. and ML algorithms. It learns from your online and offline data, structured and unstructured information as consumers interact with the brand across omnich...
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By Crobox
Crobox's automated software combines consumer psychology with machine learning to convert more of your shoppers into buyers. They call it Persuasion-in-a-Box through a single line of code. Crobox delivers automated campaigns tailored to your target a...
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Blueshift Cross Channel Campaigns enables marketers who are seeking to build cross-channel campaigns and journeys. Blueshift offers a visual campaign builder and multiple scheduling options: one-time, event-triggered, segment-triggered and recurring ...
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