Customer Journey Mapping

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Definition

Customer Journey Mapping tools allow marketers to visualize the process of customers along every touchpoint with the company. Programs offer a variety of map styles, and allow marketers to plug in the interactions customers have with their particular company. 

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Products

By [24]7
[24]7 Customer Journey Analytics is an easy to use SaaS solution that tracks and analyzes the way customers interact with companies making it easier for enterprises to identify and act on complex customer experience issues across the customer journey...
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By [24]7
The [24]7 Personalization solution uses the power of big data and machine learning to deliver highly personalized content and creative across multiple devices and channels. Analyze more clicks, create unique personas, and pinpoint consumer intent for...
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AI-Powered Cross-Channel Journeys enables growth marketers to understand the connected customer journey across all touch points, getting deep insights about how best to interact on a personal, content-rich level. Blueshift solves the problem of build...
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By Impact
Altitude tracks, cleanses, and normalizes your chaotic, channel-specific data into a single coherent system of record. Everything from your marketing KPIs to deep insights are consistently measured and effortlessly derived from a trustworthy cross-de...
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With the Applause Platform, you can set up tests and projects, view test case results, bug reports, user feedback/market insights reports, and more from a single interface. All community submissions are instantly available and include reproduction st...
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The Snap4that app provides consumers links to specific product info such as how-to-videos, manuals, FAQs, accessories etc. and uploads contact info from the phone to a secure portal that partners can access. The consumer simply scans a barcode inclu...
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Publicis COSMOS is a new class of Cognitive Marketing Intelligence for Big Data powered by A.I. and ML algorithms. It learns from your online and offline data, structured and unstructured information as consumers interact with the brand across omnich...
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By Crobox
Crobox's automated software combines consumer psychology with machine learning to convert more of your shoppers into buyers. They call it Persuasion-in-a-Box through a single line of code. Crobox delivers automated campaigns tailored to your target a...
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Namogoo’s Customer Hijacking Prevention technology detects and blocks unauthorized product and promotional ads injected into visitor sessions, preventing your customers from being diverted to your competitors. By eliminating unauthorized ads and inva...
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By Vbout
Optimize your customer experience with well-defined customer journeys. Simply drag-and-drop events into a series to visually represent your lead’s journey towards a specific goal from discovery to conversion. You can create journeys for webinar signu...
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